Benefits Service Delivery Consultant (GHR)

Job Description:

ob Title: Service Delivery Consult (GHR)

Corporate Title:  Assistant Vice President/Vice President

Location:  Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Job Description:

This role is responsible for executing the delivery of Global Human Resources (GHR) pensions, benefit products and policies across the EMEA region. Job requirements include, but are not limited to, ensuring management of programs in line with the single process inventory standard and ensuring plans are administered to metric set standards. The role requires the implementation of governance standards and adherence to the laws, rules and regulations across the region. Partnership with Payroll, Finance and Vendor Management is also essential. 

Responsibilities will include but not limited to:

• Manage benefits escalations, ensuring accurate and timely resolution.
• Oversee pension and benefits invoice reconciliation and processing, including tracking and reporting costs to Finance and Trustees.
• Support vendor performance monitoring through scorecards and service reviews.
• Identify and escalate benefit risks, partnering with stakeholders to drive remediation actions.
• Collate and validate data for benefit tax and regulatory reporting (e.g. HMRC, Ireland requirements).
• Provide regional support for EMEA benefits processes.
• Perform data checks and monthly attestations to maintain strong controls and data integrity.
• Ensure payroll-related benefit queries are resolved promptly to support accurate employee deductions.
• Support annual enrolment activities, including benefit testing and communications to employees on leave of absence, ensuring all Benefits Service Delivery activities are delivered in line with defined standard operating procedures.

Experience/Competencies:

• Benefits knowledge – good understanding of employee benefits, claims processes, eligibility rules, and operational processes
• Attention to detail – able to manage data accurately, perform checks, and maintain a high level of quality control
• Risk and control awareness – able to identify issues, assess impact, and escalate appropriately
• Stakeholder management – confident working with vendors, HR, payroll, finance, and governance teams
• Analytical skills – able to review data, identify discrepancies, and support reporting requirements
• Organisation and prioritisation – able to manage multiple activities and deadlines effectively
• Communication skills – able to respond clearly and professionally to queries and produce accurate communications
• Process discipline – committed to delivering work in line with documented procedures and established controls
• Problem-solving – able to investigate issues and coordinate timely resolutions with the right stakeholders
• Collaboration – works effectively across teams and provides support across regional activities when required

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements